Thank you for visiting EQ Psychology online chat service. By using our Support Chat you agree to the Terms and Conditions described below.

The chat service is being delivered by a team of experienced psychologists, and is provided for residents of Australia only.

The aim of the chat service is to provide to provide immediate, accessible, online counselling to people needing support to work through current problems that may be overwhelming their capacity to cope and/or compromising their sense of psychological well-being.

EQ Psychology online chat is not a crisis counselling service, although our clinicians can provide suggestions for online resources/ information, suggest pathways for longer term solutions to underlying issues or preventative measures, and focus specific next steps the contact can take to follow-up on after the contact. The chat service seeks to engage each client with a professional, empathic, collaborative, non-judgemental and supportive therapeutic approach.

The chat service does not provide medical or specific diagnostic advice with regard to treatment of psychological disorders and /or associated symptoms. EQ Psychology does not accept any liability for any injury, loss or damage incurred by use of or reliance on the information and/or advice provided. EQ Psychology securely stores transcripts of chat sessions. If you have any queries, concerns or require further information relating to the Terms and Conditions, please contact us at

Using the service

This page provides information about etiquette, privacy and security, and confidentiality for the EQ Psychology online chat service.

Online Crisis Support Chat etiquette

    • Use a computer with a strong internet connection to minimize disruptions in communications

Note: the instant messaging may not work well on a hand-held device such as a smart phone.
Use respectful language

  • Stay focused on the chat and respond promptly
  • Limit multi-tasking (like chatting with friends, going on Facebook, playing video games, etc.)
  • If you need to step away from the chat for a moment, let us know or end the chat.

Privacy and security

EQ Psychology is committed to the privacy of people contacting the online chat service. We will collect some basic information from you before you connect with an EQ Psychology clinician. We also collect your IP address, your Internet Service Provider and the date and time you accessed the site.

This service operates within Australian legal requirements and Standards for Privacy and Information Management. These frameworks are intended to safeguard access and use of your information.


When you are using the EQ Psychology online chat service your personal information is kept confidential. We will not share your information with any other organisation without your express permission, except where we are required to do so under law. This may apply in circumstances where we have a “duty of care”; that is when you are at serious risk of harming yourself, harming someone else or there is a child protection concern.

EQ Psychology securely stores transcripts of Online Chat sessions. De-identified transcripts may be used for the purposes of clinical supervision.